Aftermarket Support > Warranty Submission

Utilimaster Standard Warranties

 

Utilimaster proudly stands behind every vehicle that we manufacture. Utilimaster offers the following industry-leading warranties:


Walk-in Van, Truck Body and Utilivan: 

Basic body structure: 5 years or 100,000 miles (whichever occurs first)
Paint: 5 years or 100,000 miles (whichever occurs first)

Body components manufactured or installed by Utilimaster: 12 months

Click Here for the Complete 5-Year Warranty (PDF).

 

Trademaster and Metromaster: 

Basic body structure: 3 years or 36,000 miles (whichever occurs first)

Body components manufactured or installed by Utilimaster: 12 months or 12,000 miles (whichever occurs first)

Click Here for the Complete 3-Year Warranty (PDF).

 

Parts 

90 Day Parts Only warranty applies to all parts and begins from the date of part purchase. This occurs only after the trucks are out of warranty. Parts may be requested to be returned for further investigation, testing, or documentation

Click Here for the Complete Parts Warranty (PDF).

 

Submitting a Warranty Claim

 

Warranty Claims can be submitted in four ways:  

  1. Online Claim Form (below)
  2. Email (warranty@utilimaster.com)
  3. Mail (Utilimaster Corporation, 603 Earthway Boulevard, Bristol, IN 46507)
  4. Fax (574-848-2800)

 

Please complete the following information to submit a warranty claim. 

 

Name:
 

Address:

 

City:
 

State/Province:

 

Zip/Postal Code:
 

Email:
 

Phone:
 

Fax:
 

Chassis VIN:
 

Utilimaster Body Serial Number:
 

Date of Repair:
 

Odometer Reading at Time of Repair:
 

Service Technician Name:
 

Problem:
 

Cause of Failure:
 

Detailed Description of Action:
 

Parts List and Cost of each Part:
 

Total Cost of Parts:
 

Dealer Labor Rate:
 

Total Labor Time:
 

Miscellaneous Charges:
 

Sales Tax (if applicable):
 

Total Amount of Claim:
 

Your Claim or Repair Order Number:
 

Utilimaster Authorization Number:
 

 

 

 

 The Chassis VIN and Utilimaster Body Serial Number can be found on the Federal Certification Label, found on or near the cab door.

 

Please note: 

  • Claims must be submitted within 30 days after repair.
  • Your Claim or Repair Order Number is the number you use to match our payment with your work done. We will reference that number on our payment.
  • Any repairs over $150.00 or for structural warranty require prior authorization from Utilimaster, and that authorization number must appear on the repair order.
  • Any claim that is not complete will be returned for completion.
  • Only Utilimaster body component failures can be claimed here. Chassis, engine, tires, and batteries are covered by the individual manufacturer. Contact that manufacturer directly.
  • Paint damage requires pictures, two estimates, and prior authorization.
  • Shipping damage claims also require pictures, two estimates, and prior authorization. The damage must also be noted on the Delivery Acceptance Form. This form requires teh signature of the carrier driver.
  • Sublet work must have the repair order attached to the repair facility's repair order that is being submitted.